At 08:57 2/19/2001 -0500, Hugo Haas wrote:
>- they were insisting that we fax them the invoice to check that the
> laptop was under warranty; that is weird, I had to return my Palm
> Pilot to 3Com once and they did not even ask for my invoice when I
> told them that it was 4 month old. But once we did that, everything
> went smoothely and fast:
Since we are speaking of good service incidents on gadgets, I have to say
I'm really impressed with Fuji, and when I buy a new one, I'd be keen to buy
Fuji again. I sent it once for a sticky auto-lens-cap, and once for a sticky
button. The first time they cleaned it under the original warranty; the
second time they replaced it though I was already out of my original
warranty period; I think they extended until six months after the last
service incident.
It is very inconvenient to be without a gadget for a period; I couldn't
tolerate being without a PDA. However, the camera wasn't too bad, and the
nice thing about Fuji Service in America is you can call them, ask how it's
doing and when you will get it back. You usually have to leave a message but
they will get back to you the next day, and the were very amendable to my
request of, "I'm going on a trip in 10 days, can you get it to me before
that?" It felt as if I was talking to human beings and not drones.
__
Regards,
http://www.mit.edu/~reagle/
Joseph Reagle E0 D5 B2 05 B6 12 DA 65 BE 4D E3 C1 6A 66 25 4E
MIT LCS Research Engineer at the World Wide Web Consortium.
* This email is from an independent academic account and is
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